Contact & Support
We're here to help. Reach out with any questions about your BlendWave.
Email Support
Reach us with any questions or concerns.
support@blendwave.storeWe typically respond within 24-48 hours on business days.
1-Year Warranty
BlendWave products are covered by a 1-year manufacturer's warranty against defects in materials and workmanship.
What's Covered
- Manufacturing defects in the blender motor and components
- Defective battery or charging components
- Broken or malfunctioning seals and gaskets
- Any components that fail under normal use
Warranty Requirements
- Valid proof of purchase linking your order to your specific machine
- Verification that the machine is defective or broken
- Evidence of normal use and proper care
- Machine must not be lost, stolen, or damaged by external impact
What's NOT Covered
- Lost or stolen machines
- Damage from misuse, abuse, or neglect
- Damage from accidents, drops, or physical impact
- Cosmetic damage that doesn't affect functionality
- Normal wear and tear from extended use
- Modifications or unauthorized repairs
How to Claim: Email us at support@blendwave.store with your order number, photos of the defective unit, and a description of the issue. We'll verify your purchase and assess the claim within 5 business days.
30-Day Refund Policy
We want you to be completely satisfied with your BlendWave. If you're not happy with your purchase, we offer a hassle-free refund within 30 days of purchase.
Refund Eligibility
- Item must be returned within 30 days of purchase
- Product must be in original condition with all original parts
- Valid proof of purchase required
- Item must not show signs of damage or heavy use
How to Request a Refund
- Email support@blendwave.store with your order number
- Provide photos of the product and original packaging
- Include the reason for the refund request
- We'll provide you with return shipping instructions
- Once we receive and inspect the item, we'll process your refund
Refund Timeline
- Refund requests processed within 2-3 business days
- Refunds issued to original payment method within 5-7 business days after item is received
- Shipping costs are non-refundable
Shipping: We'll cover return shipping for defective items. For refunds due to change of mind, return shipping is the customer's responsibility.
Frequently Asked Questions
How do I contact support?
Email us at support@blendwave.store with your question or concern. We typically respond within 24-48 hours on business days.
What if my machine breaks after 1 year?
While our warranty covers 1 year, we may still be able to help. Contact us to discuss your situation, and we'll see what we can do to get you back blending.
Can I return a lost machine?
No. The 1-year warranty and refund policy do not cover lost or stolen machines. We recommend keeping your receipt and treating your BlendWave with care.
How do I verify my purchase?
Keep your order confirmation email and receipt. When claiming warranty or requesting a refund, provide your order number so we can verify your purchase in our system.