Our 30-Day Guarantee
We want you to feel completely confident buying a BlendWave — not just about the blender, but about what happens if it's not right for you. That's why every order is backed by a straightforward 30-day guarantee: if something's wrong, tell us, and we'll make it right. No return shipping, no waiting for us to receive a used blender before we help you.
Is this the right page? This policy covers requests made within 30 days of delivery, and the outcome is always a refund. If it's been longer than 30 days and your blender has stopped working properly, you're covered instead by our 1-Year Limited Warranty — that path leads to a free replacement, not a refund. You don't need to figure out which one applies yourself; just reach out and we'll direct your request correctly.
What qualifies
Any reason, within 30 days of delivery — you don't need to justify it beyond telling us why. That includes: it arrived damaged or defective, it isn't what you expected, or you simply changed your mind. The remedy is always a refund. This policy does not ship replacement units — if something's broken, the fastest path back to a working blender is a refund plus a new order, not a swap.
How it works
- Reach out within 30 days of delivery at support@blendwave.store with your order number and a short reason for the return.
- Tell us what happened. We ask for a quick reason (didn't work as expected, arrived damaged, changed your mind, or something else) — this isn't a hurdle, it just helps us keep improving.
- For a damaged or defective item, include a quick photo or short video showing the issue — this lets us process your refund immediately without asking you to send anything back.
- You keep the product — we don't ask for it back. Shipping a low-cost blender across the country costs more than the item itself, so instead of making you pay for a return label and wait weeks, we just refund you directly once your request is confirmed.
- Refund issued to your original payment method, typically within 3-5 business days of approval.
A few things that keep this fair for everyone
- This guarantee applies once per order. We built it around trust, and the overwhelming majority of people use it exactly as intended — we do monitor for repeat or bad-faith claims across accounts.
- As part of your refund request, we'll ask you to confirm you've stopped using the product, since we won't be receiving it back.
- The 30-day window runs from your delivery date, not your order date — we use tracking to confirm this.
- This policy covers purchases made directly through blendwave.store. Items bought through an unauthorized third-party reseller should be returned through that seller.
Contact for returns
BuderBoard, operating BlendWave
support@blendwave.store